Version 2.0 | Effective Date: June 1st, 2026

Privacy Policy

1. Introduction

Welcome to Sitecove (“Company”, “we”, “our”, or “us”), operated by Sitecove Operations Pty Ltd.

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our services, communicate with us, or otherwise interact with us.

This Privacy Policy applies to all visitors, users, customers, and other individuals who access or use our website and services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Legal Entity: Sitecove Operations Pty Ltd

Address: 63-73 Ann Street, Surry Hills, NSW 2010, Australia

Email: legal@sitecove.com

Website: Sitecove

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the details above.

3. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • Our website
  • Customer portals
  • Applications and software
  • Communications with our team
  • Sales and support interactions
  • Marketing activities
  • Any products or services provided by Sitecove

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website.

4. Information We Collect

We may collect personal information directly from you, automatically through your use of our services, and from third parties.

4.1 Information You Provide Directly

Depending on your interaction with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Business details
  • Billing information
  • Payment details
  • Mailing address
  • Account credentials
  • User preferences
  • Communications with us
  • Customer support enquiries
  • Survey responses
  • Feedback and testimonials
  • Any information submitted through forms, emails, chat systems, or support requests
4.2 Information Collected Automatically

When you access our website or services, we may automatically collect:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system
  • Network information
  • Language preferences
  • Referring URLs
  • Pages visited
  • Time spent on pages
  • Clickstream data
  • Session information
  • Geographic location (approximate)
  • Usage and interaction data
4.3 Information from Third Parties

We may receive information from:

  • Analytics providers
  • Advertising networks
  • Business partners
  • Social media platforms
  • Marketing service providers
  • Payment processors
  • Publicly available sources
  • Data enrichment providers

We may combine information received from third parties with information already held by us.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website and services.

These technologies may include:

  • Cookies
  • Pixels
  • Web beacons
  • Local storage
  • Session identifiers
  • Analytics tools

We use these technologies to:

  • Maintain website functionality
  • Authenticate users
  • Improve performance
  • Analyse user behaviour
  • Measure marketing effectiveness
  • Personalise user experiences
  • Enhance security

Most web browsers allow you to manage cookie preferences through browser settings.

6. How We Use Personal Information

We may use personal information for the following purposes.

Providing Services

To:

  • Create and manage accounts
  • Deliver products and services
  • Process transactions
  • Provide customer support
  • Maintain service functionality
Communications

To:

  • Respond to enquiries
  • Provide support
  • Send service notifications
  • Deliver administrative communications
  • Notify users about changes to our services
Marketing and Promotions

To:

  • Send newsletters
  • Share product announcements
  • Provide updates
  • Deliver promotional content
  • Inform users about relevant services

You may opt out of marketing communications at any time.

Service Improvement

To:

  • Analyse performance
  • Conduct research
  • Improve user experience
  • Develop new products and services
  • Understand customer needs
Security and Compliance

To:

  • Detect fraud
  • Investigate suspicious activity
  • Protect our systems
  • Enforce our terms
  • Comply with legal obligations
  • Resolve disputes
7. Legal Bases for Processing

Where applicable, we process personal information on the basis of:

  • Consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests
  • Protection of vital interests
  • Public interest requirements

Our legitimate interests may include:

  • Operating our business
  • Improving our services
  • Marketing our services
  • Preventing fraud
  • Maintaining security
  • Managing customer relationships
8. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers

Including providers of:

  • Cloud hosting
  • Infrastructure services
  • Payment processing
  • Customer support systems
  • Marketing automation
  • Analytics services
  • Security monitoring
Professional Advisors

Including:

  • Lawyers
  • Accountants
  • Auditors
  • Consultants
Business Partners

Where necessary to provide services requested by customers.

Government and Regulatory Authorities

Where disclosure is required:

  • By law
  • Under court orders
  • During legal proceedings
  • To comply with regulatory obligations
Corporate Transactions

Information may be disclosed in connection with:

  • Business sales
  • Mergers
  • Acquisitions
  • Investments
  • Corporate restructuring
9. International Transfers

Your personal information may be processed, stored, or transferred to countries outside Australia.

Where such transfers occur, we take reasonable steps to ensure personal information remains protected through appropriate contractual, technical, and organisational safeguards.

By using our services, you acknowledge that international transfers may occur.

10. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Disclosure
  • Alteration
  • Loss
  • Misuse
  • Destruction

Security measures may include:

  • Encryption
  • Secure infrastructure
  • Access controls
  • Authentication procedures
  • Monitoring systems
  • Staff confidentiality obligations
  • Security assessments

While we strive to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Fulfil contractual obligations
  • Meet legal requirements
  • Resolve disputes
  • Enforce agreements
  • Protect legitimate business interests

When information is no longer required, we will securely delete, anonymise, or de-identify it where reasonably practicable.

12. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information.

These rights may include:

Access

Request access to personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information where permitted by law.

Restriction

Request restriction of certain processing activities.

Objection

Object to certain uses of your information.

Portability

Request a copy of your information in a portable format.

Withdrawal of Consent

Withdraw consent where processing relies on consent.

Marketing Preferences

Opt out of marketing communications at any time.

To exercise any privacy rights, please contact us at:

legal@sitecove.com

We may require identity verification before responding to requests.

13. Australian Privacy Rights

Sitecove Operations Pty Ltd complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Australian individuals may request:

  • Access to personal information
  • Correction of personal information
  • Information about our privacy practices

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and attempt to resolve the matter.

14. European Economic Area and United Kingdom Rights

Individuals located in the European Economic Area (EEA) or United Kingdom may have additional rights under applicable data protection laws, including:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to data portability
  • Rights relating to automated decision-making

You may also lodge a complaint with your local supervisory authority.

15. California Privacy Rights

Where applicable, California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to know
  • Right to access
  • Right to correct
  • Right to delete
  • Right to opt out of certain data sharing
  • Right to non-discrimination

Requests may be submitted to:

legal@sitecove.com

16. Children’s Privacy

Our services are not directed to children under the age of 13, or any higher age required by applicable law.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information promptly.

17. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for:

  • Third-party privacy practices
  • Third-party content
  • Third-party security measures

Users should review the privacy policies of any third-party services they access.

18. Analytics and Performance Monitoring

We may use analytics providers and performance monitoring tools to better understand how visitors interact with our website and services.

These services may collect information such as:

  • Device information
  • Browser details
  • Usage patterns
  • Session data
  • Interaction events
  • IP addresses

Analytics information helps us improve reliability, functionality, and user experience.

19. Advertising and Marketing Technologies

We may use advertising technologies and marketing partners to:

  • Measure campaign effectiveness
  • Understand audience interests
  • Deliver relevant advertising
  • Improve marketing performance

These technologies may collect information regarding browsing activity and interactions with our website.

Users can generally manage advertising preferences through browser settings or platform-specific controls.

20. Do Not Track Signals

Some web browsers offer a “Do Not Track” setting.

Because there is currently no universally recognised standard for responding to these signals, our website may not respond to all Do Not Track requests.

21. Automated Processing

We may use automated tools and systems to:

  • Detect fraud
  • Enhance security
  • Improve services
  • Personalise experiences
  • Analyse trends and usage patterns

Where required by law, we will provide additional information regarding significant automated decision-making activities.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Legal changes
  • Regulatory developments
  • Service updates
  • Business changes
  • Industry best practices

Any updates will be posted on this page together with a revised “Last Updated” date.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

23. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or our privacy practices, please contact:

Sitecove Operations Pty Ltd
63-73 Ann Street
Surry Hills NSW 2010
Australia

Email: legal@sitecove.com

Website: Sitecove

24. Privacy and Data Protection Requests

To submit a privacy-related request, please contact:

legal@sitecove.com

Please include:

  • Your full name
  • Contact details
  • Details of your request
  • Any relevant account information

We may request additional information to verify your identity before processing your request.

This Privacy Policy applies to all services, websites, products, software, applications, and business operations conducted by Sitecove Operations Pty Ltd.

Our Legal Agreements

Our Legal Agreements

Please read our agreements carefully, as they contain important information regarding your legal rights and remedies.

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