DMCA Copyright Infringement Policy

1. Introduction

Sitecove Operations Pty Ltd (“Sitecove”, “we”, “us”, or “our”) respects the intellectual property rights of others and expects users of our services to do the same.

This Digital Millennium Copyright Act (“DMCA”) Copyright Infringement Policy explains the procedures that copyright owners may use to report alleged copyright infringement occurring through websites, applications, services, platforms, servers, infrastructure, or other services operated by Sitecove.

Although Sitecove is an Australian company, we voluntarily implement copyright complaint procedures substantially similar to those established under the United States Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. §512, in addition to complying with applicable Australian and international copyright laws.

This Policy applies to all Sitecove products, services, websites, hosting environments, cloud infrastructure, managed services, software platforms, customer accounts, and related offerings.

2. Copyright Respect and Compliance

Sitecove respects the rights of:

• Copyright owners

• Content creators

• Publishers

• Authors

• Software developers

• Photographers

• Musicians

• Artists

• Broadcasters

• Trademark owners

• Intellectual property holders

Users of Sitecove services must not upload, publish, distribute, transmit, store, host, display, copy, reproduce, or otherwise make available content that infringes the intellectual property rights of any third party.

Violation of copyright laws may result in:

• Content removal

• Account suspension

• Account termination

• Service restrictions

• Legal action

• Disclosure of information where legally required

3. Scope of This Policy

This Policy applies to allegations involving:

• Website content

• Hosted files

• Images

• Videos

• Audio recordings

• Software

• Source code

• Databases

• Documents

• Articles

• Written materials

• Digital media

• User-generated content

This Policy applies regardless of whether content is publicly accessible or privately stored using Sitecove services.

4. Designated Copyright Agent

Copyright infringement notices should be submitted to:

DMCA Agent
Sitecove Operations Pty Ltd

63-73 Ann Street
Surry Hills NSW 2010
Australia

Email: legal@sitecove.com

Subject Line: DMCA Copyright Complaint

Submission of notices by email is preferred.

5. Filing a Copyright Infringement Notice

If you believe that material hosted, stored, displayed, transmitted, or otherwise made available through Sitecove services infringes your copyright, you may submit a copyright infringement notification.

To be effective, a notice must include all of the following:

A. Identification of the Copyrighted Work

A detailed description of the copyrighted work allegedly infringed.

Examples include:

• Articles

• Photographs

• Software

• Videos

• Music

• Graphics

• Books

• Documents

• Other creative works

If multiple works are involved, provide a representative list.

B. Identification of the Infringing Material

Provide sufficient information to enable Sitecove to locate the allegedly infringing material, including:

• Exact URL(s)

• Website address

• File location

• Account identifier

• Service identifier

• Screenshots where applicable

The more precise the information, the faster the review process.

C. Contact Information

Include:

• Full legal name

• Company name (if applicable)

• Mailing address

• Telephone number

• Email address

D. Good Faith Statement

You must include the following statement:

“I have a good faith belief that the use of the copyrighted material described above is not authorised by the copyright owner, its agent, or the law.”

E. Accuracy Statement

You must include the following statement:

“I declare that the information contained in this notice is accurate and, under penalty of perjury, that I am the copyright owner or authorised to act on behalf of the copyright owner.”

F. Signature

The notice must include:

• Physical signature; or

• Electronic signature

Examples include:

• Full legal name

• Digital signature

• Typed signature

6. Incomplete Notices

Sitecove may be unable to process notices that:

• Are incomplete

• Lack required information

• Fail to identify content adequately

• Contain inaccurate information

• Are submitted by unauthorised parties

We reserve the right to request additional information before taking action.

7. Investigation Process

Upon receiving a valid copyright complaint, Sitecove may:

• Review the notice

• Verify information provided

• Request additional evidence

• Contact the reporting party

• Contact the affected customer

• Restrict access to content

• Disable content

• Remove content

• Suspend services

• Terminate accounts

Sitecove reserves sole discretion regarding appropriate interim measures during investigations.

8. Temporary Removal of Content

Where appropriate, Sitecove may temporarily:

• Disable access to content

• Suspend publication

• Restrict public access

• Block downloads

• Remove hosted materials

Temporary actions do not constitute a final determination regarding infringement.

9. Counter-Notification Procedure

If you believe content was removed or disabled in error, you may submit a counter-notification.

Counter-notifications must include:

A. Identification of Removed Material

A description of the material removed or disabled, including:

• URL

• Location before removal

• Account details

B. Good Faith Statement

Include the following statement:

“I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.”

C. Contact Information

Include:

• Full legal name

• Mailing address

• Telephone number

• Email address

D. Consent Statement

Include the following statement:

“I consent to the jurisdiction of the courts in the applicable jurisdiction and will accept service of process from the complaining party or its authorised representative.”

E. Signature

Include a physical or electronic signature.

10. Review of Counter-Notifications

Upon receipt of a valid counter-notification, Sitecove may:

• Review the submission

• Request additional evidence

• Forward the counter-notification to the original complainant

• Restore content

• Continue restrictions

• Escalate the matter for legal review

Sitecove is not obligated to restore content where legal, contractual, security, or policy concerns exist.

11. Repeat Infringer Policy

Sitecove maintains a policy for addressing repeat copyright infringement.

Accounts may be suspended or terminated where users:

• Repeatedly infringe copyrights;

• Receive multiple valid notices;

• Engage in systematic infringement;

• Attempt to evade enforcement measures.

In determining repeat infringement, Sitecove may consider:

• Number of complaints;

• Severity of violations;

• History of prior warnings;

• Evidence submitted;

• User conduct;

• Legal obligations.

12. Misrepresentations

Submitting knowingly false claims may expose a complainant to liability.

Any person who knowingly misrepresents:

• That material is infringing; or

• That material was removed by mistake

may be liable for damages, costs, legal fees, and other remedies available under applicable law.

Sitecove reserves the right to reject notices that appear abusive, fraudulent, misleading, or submitted in bad faith.

13. Fair Use and Legal Exceptions

Not all uses of copyrighted material constitute infringement.

Applicable legal exceptions may include:

• Fair dealing

• Fair use

• Commentary

• Criticism

• News reporting

• Research

• Education

• Parody

• Satire

• Other lawful uses

Sitecove may consider such factors when evaluating complaints but does not act as a court and makes no legal determinations regarding copyright ownership.

14. Trademark Complaints

Trademark complaints should not be submitted through the DMCA process.

Trademark concerns should be directed to:

legal@sitecove.com

with the subject line:

Trademark Complaint

15. Other Intellectual Property Complaints

Sitecove may also review complaints involving:

• Trademarks

• Patents

• Trade secrets

• Rights of publicity

• Rights of privacy

• Domain name disputes

Submission of a complaint does not guarantee removal of content.

16. Preservation of Evidence

Sitecove may preserve records relating to:

• Complaints

• Counter-notifications

• Account activity

• Hosting records

• Server logs

• Communications

Such records may be retained for compliance, legal defence, enforcement, security, or regulatory purposes.

17. Disclosure of Information

Where legally permitted or required, Sitecove may disclose information relating to copyright complaints to:

• Copyright owners

• Customers

• Courts

• Government authorities

• Law enforcement agencies

• Legal representatives

Information may include account information, complaint details, correspondence, and supporting documentation.

18. No Legal Advice

Nothing in this Policy constitutes legal advice.

Copyright owners, users, and affected parties should seek independent legal advice regarding their rights and obligations.

Sitecove does not provide legal opinions regarding ownership, infringement, fair use, fair dealing, or other intellectual property matters.

19. Limitation of Liability

To the fullest extent permitted by law, Sitecove shall not be liable for:

• Content removal decisions;

• Failure to remove content;

• Suspension of services;

• Restoration of content;

• Delays in processing notices;

• Actions taken in response to complaints;

• Reliance upon information provided by complainants or users.

All actions under this Policy are performed in good faith and at Sitecove’s sole discretion.

20. Policy Modifications

Sitecove may amend this DMCA Copyright Infringement Policy at any time.

Changes may be made to:

• Reflect legal developments;

• Improve procedures;

• Address operational requirements;

• Enhance copyright enforcement processes.

Updated versions will be published on our website.

Continued use of Sitecove services after publication of updates constitutes acceptance of the revised Policy.

21. Contact Information

For all copyright-related matters:

Sitecove Operations Pty Ltd
63-73 Ann Street
Surry Hills NSW 2010
Australia

Email: legal@sitecove.com

Subject: DMCA Copyright Complaint